Cameras & doorbells

[Brad777]

My Roku Indoor Camera says it's offline on the app but when I click it it shows a live working feed.. I have an android device and when I was setting it up the camera wouldn't even scan the QR code (to connect the camera) no matter what angle I used. So I used my mother's iPhone and it read the QR code just fine and the feed seems to work just fine on her app and doesn't say offline.. but it does say offline on my Android phone.. but it's streaming just fine on my Android phone when I tap the feed.

The issue seems to just be with my Samsung phone.. 

Anyone had similar issues? 

[RokuArjiemar · Accepted solution]

Hello! @Brad777,

Thank you for sharing your post in the Roku Community!

We appreciate your reaching out to us regarding your Roku Indoor Camera showing offline. We are pleased to assist.

Troubleshooting:

• Please confirm that your Roku Smart Home app and Roku Indoor Camera firmware are up to date.
• Power cycle your camera. Unplug the USB cable from the back of your camera, wait for 10 seconds, then plug the USB cable back into the power input port on your camera.
• Check back on the home page after about 10 minutes

Please keep us updated on your findings and we will be glad to assist you further. We look forward to your response.

Thanks,
Arjiemar

[RokuRiamie-D]

Hi @Brad777,

Welcome to the Roku Community!

We are glad to have you here and for sharing about the issue of your Roku Smart Home device. We are more than willing to assist you with this concern.

For us to look closely into the issue, could you please tell us more details about it? This will help us to provide you with exact details and certain troubleshooting steps that can help you with your issue.

Thanks for your understanding and we look forward to your response.

Regards,
Riamie