Cameras & doorbells

[PALLEN1]

HAD A RECENT EVENT HAPPEN. NEIGHBORS FROM DOWN THE STREET VERBALLY ATTACKED MY WIFE AND MYSELF ON OUR FRONT PORCH. THE ROKU DOORBELL CAMERA CAPTURED IT ALL. DEFINITELY TOLD OUR STORY CORRECTLY TO THE POLICE WHEN THEY ARRIVED. NEED TO SAVE THE VIDEOS INDEFINITLY FOR POSSIBLE COURT PROCEEDINGS. ANYBODY KNOW HOW TO DO THIS? THANKS.

[renojim · Accepted solution]

Download and share event recordings

You can share and download recordings in the smart home app. Downloading a recording will save it to the gallery on your mobile device. Sharing a recording will prompt you to select an app and then generate a message with the recording in the selected app.

1. On the Home screen, tap Events
2. Select the event
3. Tap the Download or Share icon

How to set up and view recordings on your Roku Smart Home camera or video doorbell | Official Roku S... 

[Planetdelirium]

There is no download or share icons

[RokuJessica-G · Accepted solution]

A warm welcome here in the Roku Community, @Planetdelirium!

Thank you for bringing to our attention that the download icon is missing from your smart home app. We would be happy to assist you with this issue.

Have you tried logging out and logging back into the application? If you haven't given it a try yet, kindly follow the steps below:

• To sign out of the app: go to the Homepage, click on Account, and select Sign Out

After completing the process, please sign in again with your Roku credentials and check for any changes.

If the issue persists, please try uninstalling and reinstalling the smart home app. Let us know if this resolves the problem.

We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Jess

[iDoSoLuvRuko]

The icons only show up when you tap the video to play. You will see a box with an arrow up and another box with a down arrow. Top right corner of video in the daily event video.

[mymadame]

I have an Android & don't see a DOWNLOAD button.  I signed out & back in, too.  What can I do?

[mymadame]

I found the download icon.  On my phone it disappears when the video starts playing.  (It's at the top right on my Android.) That's why I couldn't find it.  Thanks!