Cameras & doorbells

[Etgrooms]

I’ve searched through the faqs & blogs. There should be an easy way to do this. I guess I’m overlooking it. Any help would be greatly appreciated. 

[RokuTakashi · Accepted solution]

Hi, @Etgrooms

Welcome to the Roku Community.

We appreciate you for reaching out for support, and we're here to assist you with connecting your Roku Smart Home Camera to your new router/modem. 

To change Wi-Fi settings for your smart home camera or video doorbell, you simply need to set up each device from the smart home app. You do not need to factory reset the device which removes settings and preferences. Kindly follow the instructions below:

Setup your Device again

Make sure your device is powered on or fully charged and launch the Roku Smart Home mobile app for iOS^® and Android^™ to set up your device again.

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Depending on your device, either tap Cameras & doorbells or Lights & power and select a device
5. Follow the on-screen steps

If you need detailed instructions, refer to the appropriate setup article below:

Cameras

• Roku Indoor Camera SE
• Roku Indoor Camera 360° SE
• Roku Outdoor Camera SE
• Roku Outdoor Wired Camera SE
• Roku Floodlight Camera SE

We hope you find this information useful, and feel free to reach out to us if you have further concerns or inquries.

Best wishes,
Kash

[Craftyduranga67]

This still doesn’t work. I had my cameras setup to my WiFi network already. The router needed to be replaced and now k can’t figure out how to connect to the new network. The setup steps are not working. 

[RokuRiamie-D · Accepted solution]

Hi @Craftyduranga67,

Welcome to the Roku Community!

Thank you for letting us know that you are having trouble setting up your Roku Smart camera again with your new internet service. We would be more than willing to provide you with further details.

If you already exhausted the troubleshooting steps that were provided by @RokuTakashi above and the issue persists, we recommend you try the following:

If your internet connection is equipped with both 2.4 GHz and 5 GHz frequency bands, it is advisable to select the 2.4 GHz network. The 2.4 GHz frequency can provide better coverage and penetration through walls and obstacles, making it ideal for larger spaces or devices that are farther from the router. After that, proceed to the next steps: 

Reset your device: 

1. Plug in your camera if not already powered on
2. Press and hold the Setup button for 10 seconds
3. Wait at least 30 seconds for your camera to restart

After a successful reset, you will see a blue pulsing status light on your camera. If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

1. Open the Home screen
2. Select your device
3. Tap Settings 
4. Scroll to the bottom of the page and tap Delete device

Please let us know if the issue persists, we would be more than willing to assist.

Regards,
Riamie

[RokuReynan-L]

Hi, @Heba.

Greetings from the Roku Community!

Thanks for reaching us about reconnecting your camera. We'd like to know more about this.

Is there an error message when you try to connect the camera? 

We'll wait for your response.

Thanks,
Th Roku Community Team

[Heba]

I am trying to connect the camera to the modem and the Internet network. It stays for seconds trying to connect and then disconnects and does not accept connecting to the Internet network.

[RokuReynan-L]

Hi, @Heba.

Thanks for getting back to us!

We appreciate you reaching us about this. We're here to help.

Have you tried restarting your router? This may be caused by the connection from the router to the camera.

Please keep us posted.

Thanks,
The Roku Community Team

[Heba]

Yes I did that

[RokuReynan-L]

Hi, @Heba.

Thanks for getting back to us! 

Have you tried the troubleshooting steps above? If so, is there any error code/message showing?

We'll wait for your response.

Thanks,
The Roku Community Team