Cameras & doorbells

[Kristieb8003]

I can not get the firmware to update. It was finally working after a year of trying and then I realized it was only a Live View and didn't record without the subscription. So, I got the subscription and all of a sudden I am getting the firmware update again 😖😠 I wish I had just left it alone because at least I had the live view..now I don't have anything..AGAIN - I've gone through all the troubleshooting and even had another camera sent but that wasn't the problem. It's the program and now I'm PAYING for something that does not work.

[RokuReynan-L]

Hi, @Kristieb8003.

Thanks for reaching out!

We understand that you're having trouble updating your device's firmware. We're here to help.

Here are the steps you can try:

1. Restart camera
2. Restart your router
3. Update the Smart Home app

If the issue persists, please let us know.

Thanks,
Roku Community Team