Cameras & doorbells

[Lexii_Lex26]

We have gotten New WiFi and already put our cameras on the old WiFi but can’t get them on the new WiFi help!

[RokuJanadeeK]

Hi @Lexii_Lex26,

Thanks for reaching out to us. We're glad to assist.

Please try to reboot your new Wi-Fi router and re-set up your camera on the Smarthome app by removing and adding it back.

If the following did not resolve the issue, please let us know so we can continue assisting.

Regards,
Janadee

[renojim]

Keep in mind that Roku smart home devices only connect to 2.4GHz Wi-Fi.  If your new Wi-Fi doesn't have that enabled, then that's your problem.  If that's not it, give more details about what steps you're taking to get them connected and what happens.

[Atlt2629]

This is quite the disappointment and hassle. I've got multiple cameras. Should be integrated to change networks, not reinstall 10+ cameras!!