Issue Tracking Board

[lizbetvalencia]

Hello,

We are having that same issue with the Indoor SE Camera.

The connection isn't great, constantly losing connection. Noticed there was an update on the system when the interface changed. Is there a solution this is update? We use the camera to watch an elder and cant have this ongoing issue. Its been several weeks now with no change.

I know its not a connection issue since we also have the 360 indoor camera and that one has been normal with no change.

[Honniimo96]

I’m in the same situation.  It started last week and I thought my app had updated because the camera features looked different.  Anyways no luck in receiving notifications for motion detection.  What recent changes did Roku perform?  Please help!! 

[68856]

All notifications are turned on on the device and phone settings for the app and in the app

[68856]

I did the power cycle as directed still not showing SD card I just want this thing to work correctly and show notifications and for the SD card to work properly 

[SaBom]

I am having the same problem since the app updated several days ago. I'm not getting any notifications. Also, like the person above,  there is a problem with the camera losing its connection frequently. But the detection ability seems to have improved. However, everything detected still seems to be a "vehicle", even people. Lol

[viopeji]

I've done all the things.

Turned phone of and on again.

Checked permissions. They are all on and enable. yes for notifications. both movement and sound all boxes checked/enabled.

Uninstalled and reinstalled the app.

Turned on run app in background.

Still not getting notifications for events.

[chris16371]

I have 2 Cameras and 2 wifi smart plugs that I use for my families safety. Since the app update the cameras display wrong date and time, don't send notifications, and shut off randomly.

My wifi smart plugs fail to turn on and off at the scheduled times, every single time now.

I've done everything from deleting cameras, plugs, rules, and even the app. Nothing fixes the issues.

All devices are less then 1 year old and are very important in our everyday life, I need replacements asap or refunds so I can purchase products that work and will keep my family safe.

[hanner124]

I'm in the same boat, all 3 indoor cameras I had will no longer connect to my wifi after the recent update and to make matters worse, all my footage from a week ago won't even play so what was the point of me paying a subscription. Roku doesn't seem to have it together no matter who I talk to although the representative I spoke to today said they could issue a replacement but how will that fix the issue when the problem started on their end. I'm livid because I've spent so much money already for literally nothing. 

[RokuJohnB]

Hi @frostified,

Thanks for posting here in the Roku Community!

We would like to gather more details to investigate this issue further. What troubleshooting steps have you taken so far?

In the meantime, please ensure that the push notifications are ON.

• Account > Notifications > Push Notifications

We look forward to hearing from you soon.

Thanks,
John