Cameras & doorbells

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Brooklyn_Autumn
Binge Watcher

Failed to upload to the cloud / no 2 way audio

How about you instead focus more on fixing the indoor security cameras. HORRIBLE customer service when getting help. All they do is ask the dumbest most basic questions in trying to find a fixable solution to these joke of cameras. They have no one for real tech support that you can call. 30x a day, videos fail to upload to the cloud and only give a blurred snapshot. Cameras and outlets randomly go offline. They beat around the bush because they know they are junk and try and say its the internet connection when I get 120% of my 800/mbps of speed. I split my wifi into 2 channels and only have all roku products connected to the 2.4 side of it. They act like my internet is unstable when it's just fine when we constantly game. They require a subscription per month to get videos etc and all you'll get is the performance of a none paid version. 2 way speaker communication is completely a joke when the volume is at a level 1 (when it should be heard). You can submit logs on every video error and what's the point of that when it does nothing and they never even read the logs and never contact you. HD is a joke...a complete joke when its only the quality of 480, I swear. They can't even come out with 2k cameras. Regular cellphone cameras have 10x better quality.

Then they'll respond to this comment saying to contact them to help, but you'll get the same useless dinks that "chat" on line and know nothing. Their Android software app sucks and they need to create a better version that makes these cameras & outlets work 100% - but they also need better quality cameras.

And don't even tell me to try and delete the devices and reinstall because that is the obvious step to do first. It doesn't work. 

Don't waist your money and go on Amazon and order the LaVIEW cameras - they are a great deal and produce way better quality and performance.

4 REPLIES 4
RokuJohnB
Community Moderator
Community Moderator

Re: Failed to upload to the cloud / no 2 way audio

Hi @Brooklyn_Autumn,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the Roku indoor camera SE. We're happy to help. We have passed along your information to our Support team. They will reach out and assist you further regarding this.

If there is anything else we can do to help you, please let us know.

All the best,

John

John
Roku Community Moderator
0 Kudos
Brooklyn_Autumn
Binge Watcher

Re: Failed to upload to the cloud / no 2 way audio

And that's always the typical response that I get. "Pass it along". No...because nobody knows how to fix the issues and you see everyone has issues. Nobody fixes these issues and roku will lose even more customers. Stop with your bs automated responses. 

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Brooklyn_Autumn
Binge Watcher

Re: Failed to upload to the cloud / no 2 way audio

Hey assh0les.... nobody reached out to me. That's all u F tards do is say you're passing it along to the team and we all know nobody ever calls or messages. Are y'all too busy making out with your goats? 

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Failed to upload to the cloud / no 2 way audio

Hi @Brooklyn_Autumn,

Thanks for the response!

We apologize for the inconvenience this has caused. This is not what we aim for.

Please be aware that we are still investigating this issue. We currently do not have any details to give at this time, but once more information is available, We'll make sure to update this Community thread.

Your patience and understanding in the meantime are much appreciated.

Regards,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
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