Cameras & doorbells

[Poydum3]

 The age of the thread let's you know that IT STILL NEEDS FIXED. Error code 90 issue Every. Single. Day. And it seems no attempt from Roku to rectify this situation. Every morning before I leave for work I have to power cycle every camera and hope they'll make it through most of the day till I get home. Stop writing it off and FIX IT.

[RokuTakashi]

Hi, @Poydum3

Thanks for posting here in the Roku Community.

We understand the trouble you've experienced with your Roku Smart Home device, and we'd be more than willing to assist. For this instance, troubleshooting will resolve this issue. Kindly follow the guided steps and information from this support article How to fix Roku Smart Home device offline issues.

If the issue persists despite the efforts to troubleshoot the issue, please keep us posted and we'll take the necessary actions to address this.

Best wishes,
Kash

[Poydum3]

I've been dealing with these for over a year. You should look at the old thread. I'm not sure why it was locked down. You guys stopped replying to it so you could call it old I guess. I just read through the whole troubleshooting guide that you linked again, to see if anything has changed or is different. None of that works. The only thing that works is power cycling every day and hoping they make it through the day while I'm at work. Maybe 1 or 2 will still be working when I get home. House is ran on fiber. Router is in center of house. All devices are on current firmware version. All devices have at least 2 bars signal. Distance from router doesn't matter. One camera is 15' away in direct eye shot of router. I power cycled All cameras before I left for work an hour and 20 minutes ago, I already have error code 90 on 2 of them. Just tried to restart both in the app. Doesn't work, says "failed" because it can't connect to them. Just force closed the app, didn't help. Just tried to restart both in app again, still says "failed". Not sure what more you guys want me to do here, to see that there's an issue that needs resolved.

[hurpmcderp]

Same exact problem. I'm just getting rid of this stupid thing

[RokuArjiemar · Accepted solution]

Hello! @hurpmcderp,

Thanks for posting in the Roku Community!

We're happy to help you with the error code 90 on your Roku Camera.

Simple steps to try:

1. Check that the device is powered on
2. Ensure all cables are securely attached
3. Restart the device
4. Update/restart the Smart Home app

For more detailed information on how to fix the error code 90 please visit our support article link here: How to fix Roku Smart Home device offline issues

Please keep us updated on any new developments so we can continue to assist you. We look forward to hearing from you.

Thanks,
Arjiemar