Cameras & doorbells

[MirnaRamos]

My Roku wire doorbell & chime SE worked suddenly. When I tried connecting, it would not connect, saying Failed to connect. Check doorbell internet connection. Error code 20004" and to make sure my wi-fi router, doorbell and chime are all under 30 feet of each other. All 3 are well under 30 feet away from each other, but it still will not connect, no matter what I try. Even took the doorbell off the mount, fully charged it, reset it, my modem/router and the chime. None of that worked.

Also, uninstalled the home app, checked everything is updated. But nothing helps. How can I get this fixed?

[RokuERey]

Hi @MirnaRamos,

Greetings from the Roku Community!

Thanks for flagging us about this error you're getting when reconnecting your Roku wired doorbell and chime SE. It seems like a couple of troubleshooting steps have been taken, but the issue persists.

We would recommend checking for additional troubleshooting provided by our support page here on why is my Roku Smart Home device not connecting to the app during setup.

If the problem persists, please report back here along with the details below.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

This will help our team to take a closer look into this.

Regards,
Rey