Cameras & doorbells

[RokuEuniceL · Accepted solution]

Hi @Trhutchins01,

Greetings from the Roku Community!

We understand you are also having issues with the error code 20004 on your Roku Wire-free Video Doorbell and Chime SE, and we appreciate your posting about this. We would be delighted to help you further.

Please follow the steps below to see if it fixes the issue:

1. Ensure that the Roku Smart Home app and Doorbell camera's firmware are up-to-date.
2. Restart the Roku wire-free video doorbell and Chime SE.
3. Sign out and sign back in from the Roku Smart Home app.
4. Uninstall and re-install the Roku Smart Home app.

If the issue persists, factory reset the Roku wire-free video doorbell and Chime SE, delete it from the Roku Smart Home app, and set it up again. You can also restart your network router and ensure that your Roku wire-free video doorbell and Chime SE are not very far from the connection.

Please don't hesitate to inform us of this step's outcome.

Sincerely,
Eunice

[Rohondatbz]

I tried all of this even reset and uninstalled and reinstalled everything and will not connect to my app or TV but the chime works when I hit the bell. Was working just fine until Friday and now nothing on either camera.

[kdunaway295]

you may have to reboot your modem and router.  it worked for me.  i reset the modem and then reset the router and the camera reconnected for some reason.  i too had three bars of wifi connection while it would not connect to the app  after i reset my modem and router it connected instantly and ive not had a problem since  

[RokuMaryEF]

Hey everyone,

We're locking this thread because the info here might be outdated.

If you're still having trouble, try searching the Community forums. You might find a thread with newer info.

If you can't find anything, just start a new thread!

We're here to help.

Thanks, The Roku Community Team