Cameras & doorbells

[LHUFF1]

I have this same issue, have tried everything that has been offered.  My wireless connection is 3 bars on my doorbell, back door camera works fine.  2.4 ghz  router.  I think error code 20004 is a death code, seems like they should last longer than a month or so.  I wouldn't recommend ever buying one of these.

[RokuJohnB]

Hi @LHUFF1,

Welcome to the Roku Community!
We will be more than happy to assist you further with this issue that you're having with the wire-free doorbell camera. Could you provide us with the device ID of your Roku camera?

We'll wait for your response.

Thanks,

John

[LHUFF1]

Hi John. My device info:   device id# SOS 7036E3NG5.    Model DB 1000X.  SND6236E00BA.   The device worked so well for about a month. Then just quit.   It connects to the chime just fine. But not to the internet.  Have tried everything over and over again.

[RokuJohnB]

Hi @LHUFF1,

Thank you for keeping us posted here in the Roku Community!
We'd like to investigate further this issue that you're experiencing. Did we recently make any changes to your network or network provider?

We look forward to hearing from you soon.

Thanks,

John

[LHUFF1]

I replied to the email I received. Hopefully you received it.  I do have a new modem and router from my provider.  The router is 2.4 ghz,  the doorbell excepted it fine for a couple of weeks then quit,

[RokuJohnB]

Hi @LHUFF1,

Thank you for the additional information!

We would appreciate further information about this problem you are experiencing. Could you provide more details about the troubleshooting steps you have already taken? Are you getting this error code on your Roku mobile app?

With detailed information, we will be able to assist you further.

Thanks,

John

[LHUFF1]

You name it, we have tried it.  Resetting, deleting and reinstalling, turning the modem and router off, and turning them both back on. Not to mention starting from scratch.  It worked just fine and just quit, so I am sure it is faulty.  We had some harsh cold and windy weather, maybe that did something to the doorbell.  I am trying it again today (reinstalling everything but I know it is useless) the good news is I was able to switch my subscription to the back door camera, which works flawlessly.

[LHUFF1]

Yes, I am getting this error code on my mobile device and on the roku tv.

[RokuJohnB · Accepted solution]

Hi @LHUFF1,

We appreciate your cooperation regarding this issue!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

[Trhutchins01]

I'm having same issue as LHuff1. Error 20004 for doorbell. I have not changed anything & had this almost a yr with no issues. Ive unplugged it, restarted my router/modem. I have not reset yet, was hoping a way around that. Please advise how to help.

Thanks