My “wire free video doorbell” records half the time. I have the subscription, paying monthly for it. So why doesn’t my camera record everything? It takes photos the other half of the time. It’s become frustrating.
Hi @Ty0403,
Welcome to the Roku Community!
We noticed in your post that your Roku Wire-Free Video Doorbell only records half the time, even if you have a subscription to the Roku Smart Home camera. No worries, we would be more than willing to sort this out for you.
We all know that Roku cameras will only record an event if there is a motion detected or depending on your Roku Smart Home app settings.
With this concern, we highly suggest you try the following:
For reference, please visit our Roku Support article: How to use smart detection for your Roku Smart Home camera or video doorbell
We hope these troubleshooting steps will help you to resolve your concern. Please let us know if the issue persists.
Regards,
Riamie
Hi @Ty0403,
Welcome to the Roku Community!
We noticed in your post that your Roku Wire-Free Video Doorbell only records half the time, even if you have a subscription to the Roku Smart Home camera. No worries, we would be more than willing to sort this out for you.
We all know that Roku cameras will only record an event if there is a motion detected or depending on your Roku Smart Home app settings.
With this concern, we highly suggest you try the following:
For reference, please visit our Roku Support article: How to use smart detection for your Roku Smart Home camera or video doorbell
We hope these troubleshooting steps will help you to resolve your concern. Please let us know if the issue persists.
Regards,
Riamie