Cameras & doorbells

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Mistytodd555
Reel Rookie

Cameras not working sense new wifibox

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I switched wifi and i deleted everything out of app uninstalled it reinstalled but my.cameras wont read the barcode thats as far as i get . Went bout a 2 pack indoor cameras again first one hooks right up 2nd one same wont read barcode so now i have 4 oler (6 months old) and a new one that wont do anything.

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Cameras not working sense new wifibox

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Hi @Mistytodd555,

Thanks for posting in the Roku Community!

We appreciate you letting us know about the issue you are having with Roku Cameras that won't read the QR code to connect to your internet. We are here to help you with this concern.

If deleting the device did not work to connect your Roku camera to the internet and set it again, we recommend you try the following.

Check the Wi-Fi connection:
Most Roku Smart Home devices cannot connect to a 5GHz Wi-Fi network. If you have a dual-band router, make sure to connect your phone or tablet to your 2.4GHz wireless network from the settings for this device before launching the smart home app. For help, learn how to identify and connect to your 2.4GHz network.

If the issue persists, we suggest you try to restart your router by following the steps below:

  1. Unplug the router from the power source
  2. Wait for 10 seconds
  3. Plug it back and wait until it loads before you connect again your camera.

Factory reset your smart home camera:
IMPORTANT: For indoor camera models supporting a micro SD card, remove the storage device before performing a factory reset.

  1. Plug in your camera if not already powered on
  2. Press and hold the Setup button for 10 seconds
  3. Wait at least 30 seconds for your camera to restart

After a successful reset, you will see a blue pulsing status light on your camera. If you are troubleshooting and need to set up your camera again, refer to the following articles.

For more details, please visit our Roku Support article: Why does the QR code scan fail when adding my Roku Smart Home camera or doorbell?

We hope you find these troubleshooting steps helpful. Please let us know if the issue persists.

Regards,
Riamie

Riamie D.
Roku Community Moderator

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Cameras not working sense new wifibox

Jump to solution

Hi @Mistytodd555,

Thanks for posting in the Roku Community!

We appreciate you letting us know about the issue you are having with Roku Cameras that won't read the QR code to connect to your internet. We are here to help you with this concern.

If deleting the device did not work to connect your Roku camera to the internet and set it again, we recommend you try the following.

Check the Wi-Fi connection:
Most Roku Smart Home devices cannot connect to a 5GHz Wi-Fi network. If you have a dual-band router, make sure to connect your phone or tablet to your 2.4GHz wireless network from the settings for this device before launching the smart home app. For help, learn how to identify and connect to your 2.4GHz network.

If the issue persists, we suggest you try to restart your router by following the steps below:

  1. Unplug the router from the power source
  2. Wait for 10 seconds
  3. Plug it back and wait until it loads before you connect again your camera.

Factory reset your smart home camera:
IMPORTANT: For indoor camera models supporting a micro SD card, remove the storage device before performing a factory reset.

  1. Plug in your camera if not already powered on
  2. Press and hold the Setup button for 10 seconds
  3. Wait at least 30 seconds for your camera to restart

After a successful reset, you will see a blue pulsing status light on your camera. If you are troubleshooting and need to set up your camera again, refer to the following articles.

For more details, please visit our Roku Support article: Why does the QR code scan fail when adding my Roku Smart Home camera or doorbell?

We hope you find these troubleshooting steps helpful. Please let us know if the issue persists.

Regards,
Riamie

Riamie D.
Roku Community Moderator
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