Cameras & doorbells

[JSANDERS852020]

I feel like my cameras are hacked!!! I AM CONSTANTLY getting signed out of my account, they are always saying there's people in a room and my dogs start barking insanely at that moment....idk the cameras pick up strange sounds of booms and bangs etc.....maybe too many spooky stories for this girl! But my cameras are also ALWAYS going offline at the most inconvenience times!! Only specific ones....I am beyond creeped out! Can someone control what I see and don't see on my camera?

[RokuRiamie-D · Accepted solution]

Hi @JSANDERS852020,

Welcome to the Roku Community!

We get that you are concerned about your security at home. We would be more than willing to provide you with further details when using the Roku Smart Home app and devices.

No one will be able to access your Roku Smart Home app and cameras as long as you do not share the login credentials of your Roku account. Also, if someone attempts to access your Roku Smart Home app, you will receive a two-step verification code to your phone number or email address.

This means that if you do not give the code or the one-time password (OTP) to the person who tried to log in with your credentials, they will not be able to access your account successfully. To prevent this problem from occurring, we strongly recommend that you update both your Roku account password and the password for the email address associated with your Roku account.

Please refer to these Roku Support articles: How to change your password or email for your Roku account | How to enable two-factor verification on the Roku Smart Home app

We hope you find this information helpful.

Regards,
Riamie