Cameras & doorbells

[Tom35]

Camera shuts off in a few minutes and back on for miniutes

[Tom35]

Why does my camera work for min then off 

[RokuJohnB]

Hi @Tom35,

Greetings from the Roku Community!
We'd like to investigate this issue further. May we know what kind of Roku camera you are using right now? (Roku indoor camera, Roku outdoor camera, Roku floodlight camera, Roku doorbell camera)

We'll wait for your response.

Thanks,

John

[smokey4111]

outdoor wireless camera runs about 2 mins. and turns off. App work good with camera HELP

[RokuRiamie-D · Accepted solution]

Hi @smokey4111,

Welcome to the Roku Community!

We noticed in your post that your Roku Outdoor Camera (Battery) keeps on turning off. We would be glad to assist you with this issue.

Let's see if this will work for you.

• Make sure both the Roku Outdoor Camera (Battery) and Roku Base Station are updated to the latest firmware.
• Check to make sure the battery is fully charged before testing. A full charge from 0 to 100% takes ~4 hours.
• Check the battery usage by going to the affected camera in the Roku Smart Home app by doing the following

1. Tap the gear icon in the upper right corner
2. Tap Device info
3. Tap Battery Usage
4. The page will show the breakdown of the battery from the last full charge.

Restart your smart camera: 

1. Open the charging port on the back of your camera
2. Flip the power switch to the OFF position
3. Wait 10 seconds
4. Flip the power switch back to the ON position

We recommend you try these troubleshooting steps and please keep us posted.

Regards,
Riamie

[smokey4111]

still have problems with camera shut down after a few minutes New camera does same thing after few minutes, got new tv, new router, and one more battery camera still shut down. HELP

[RokuRiamie-D · Accepted solution]

Hi @smokey4111,

We get that your Roku Wired Outdoor camera still shuts down after a few minutes. We'd be more than willing to resolve this for you.

Let's see if this will work for you!

Reset your device:

1. Plug in your camera if not already powered on
2. Press and hold the Setup button for 10 seconds
3. Wait at least 30 seconds for your camera to restart

Or you can reset the device via Roku Smart Home app by following these steps:

1. Open the Home screen
2. Select your device
3. Tap Settings 
4. Scroll to the bottom of the page and tap Delete device

After resetting the device, set it up again.

1. Open the Home Screen 
2. Tap the plus sign   from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more details please visit our Roku Support article: How to set up your Roku Outdoor Wired Camera SE

We recommend you try these troubleshooting steps and please keep us posted.

Regards,
Riamie