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Camera not recording, only taking images
how is it possible that I never have a problem then out of nowhere it took a still shot when it never does. It recorded her coming in but not coming out from the other side of my room. And it always does. So it recorded her coming in n going to other side of room. Next 1 still photo of her coming out not video? But why? Next video of her bent over by the camera plug so it didn’t show her coming out from the corner room and going to other side by the camera plug in. I’m assuming she unplugged then re plugged it so it lost the footage of her n only took a photo n started recording when she was by the cameras to unplug it. She has stolen from me before and I she stole something again. She isn’t suppose to be in my room especially on the other side. Please help. I don’t have issues with camera except this one time
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Re: Camera not recording, only taking images
Still having this issue? It’s December 17 2024 for me here and I’m having the exact problem with my two cams SMH
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Re: Camera not recording, only taking images
Same here
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Camera not recording, only taking images
My indoor camera stopped recording tonight , has anyone else’s all of a sudden done the same? It started around 11:20 on 12/17/24.
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Re: Camera not recording, only taking images
mine has done the exact same thing. Customer service sucks. You won’t get any answers there. I’ve tried everything to fix it and nothing works
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Re: Camera not recording, only taking images
It fixed itself, I swear im
about to look into another camera company, no more motion tagging, one of my camera won’t turn on anymore. I’m done with Roku.

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Re: Camera not recording, only taking images
Hi @jessicagraf2019,
Welcome to the Roku Community!
Thank you for letting us know that your Roku camera is not video recording events and is just showing images. No worries, we would be more than willing to assist you with this.
- At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
- Instead, click "Use a different Roku account" at the bottom.
- Enter the email address (use the same one as it showed up on the previous page).
- Enter the account password and hit Sign in.
Riamie
Roku Community Moderator
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Re: Camera not recording, only taking images
Was that answer a joke? That does absolutely nothing! What did I just get myself into? POS camera