Cameras & doorbells

[Cariddle1]

I have a floodlight camera SE. was working fine two days ago. Floodlights work fine but the camera red light doesn’t work and I cannot reset it. What do I need to do?

[RokuJohnB · Accepted solution]

Hi @Cariddle1,

Welcome to the Roku Community, and thanks for letting us know!

We understand you're concerned about the Roku Floodlight Camera SE since there was no status light. We're happy to assist you further. Please try to power cycle the Roku camera by following the steps below.

• You will need to flip the breaker to the off position. Wait 5–10 seconds, then return the breaker to the ON position.
• This will power cycle both the floodlight and the Roku camera.

If the problem still persists, keep us posted.

Best regards,
John

[Messer]

Any resolution? I basically have the same issue. Lights & sensor work but camera appears to have no power, DOA, bought 2, 1 works perfect, other one hasn't worked since installed other than lights & sensor.

[IlaKing]

I have the same problem and cannot do a reset if the camera won't come on to read the qr code or give instructions to go to next step so basically it's worthless other than a light 

[RokuRiamie-D · Accepted solution]

Hi @IlaKing,

Thanks for posting in the Roku Community!

We appreciate you for letting us know that your Roku camera is not powering on. We would like to take a closer look into the issue.

We recommend you try the following troubleshooting steps:

1. Make sure you're using the USB cable and adapter that came with the camera.
2. You should be plugging the USB cable correctly into the camera. The male micro-USB side should be into the camera and the male full-size USB into the adapter.
3. If the camera still does not power on, you can try another USB cable or adapter to see if it is defective.

We hope to get this sorted out soon. Please let us know if the issue continues.

Thanks,
Riamie

[IlaKing]

My camera is hardwired it is an outside floodlight . It didn't come with a USB cable setup and had previously been working as it was setup it just stopped working out of nowhere . 😕 

[RokuRiamie-D]

Hi @IlaKing,

Thanks for keeping us posted!

We appreciate your cooperation and patience as we work on this issue. Could you please tell us where and when you purchased this Roku Floodlight camera?

We'll wait for your update!

Cheers,
Riamie