Cameras & doorbells

[Alyraexo]

I have two cameras; one on front door and other on the side door. I have an active subscription to record when motion etc is noticed or whatever sets it off. I noticed lately when I go to review later in the day or something that it only shows the current time til about maybe 3-4 hours or so prior and nothing before that. It's like that on everyday that's listed as well.  I know I come and go several times a day so it should pick up my car, mail person etc that would be picked up normally and it doesn't. What's going on

[RokuJohnB · Accepted solution]

Hi @Alyraexo,

Thanks for your first post in the Roku Community!

We'll be glad to assist you even more regarding this issue that you had with the Roku cameras since the event recordings are not showing up. If event thumbnails are not being displayed, make sure motion detection is turned on for your Roku Smart Home cameras and doorbells. Motion detection is turned on and off independently for each camera and video doorbell.

• Tip: You can learn more about the motion detection settings on your smart home device.

Use the following steps to check that motion detection is turned on.

1. Open the Roku Smart Home mobile app.
2. Tap Home from the navigation bar.
3. Select the affected camera or doorbell.
4. Tap Settings in the corner.
5. Select Event recording.
6. Toggle Detect motion, Motion detection, or Motion events to On.

• Note: The motion recording setting name may be different based on your specific device.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John

[Binkohio]

I am not getting recordings either and I pay monthly I am tired of getting billed and not getting the service I paid for. This is the second month in a row but you can bet they are taken the payment but I ain't getting the service I paid for. So I think they need to make it right with me I am done paying for services I am not gwtting

[Binkohio]

I want to service for all my cameras I am paying monthly for and for the past two months I would like credit for services I have paid for and not got what I paid for. I didn't even get my 14 days free for each camera I paid for. Customer wants to know why this is not being taken care of

[RokuTakashi]

Hi, @Binkohio 

Welcome to the Roku Community.

We understand the issue you have encountered with your Roku Camera not showing the events, and we'd be happy to help. Have you tried the troubleshooting steps provided by @RokuJohnB above this thread?

The troubleshooting steps will ensure that you have set the correct settings to be able to view the events and recordings on your Roku Cameras.

Please let us know otherwise, so we can assist you further.

Best wishes,
Kash