Cameras & doorbells

[RokuCarly]

Thank you for letting us know, @Dh55.

Can you please confirm if this is happening to your Roku Smart Home Camera 360, even if the sound and motion detection have been disabled through the Smart Home mobile app? Also, have you tried turning it off and still observed it moving randomly on its own?

We'll be looking forward to your response!

Best regards,
Carly

[Jolinar]

OK it did it once last night while I was watching a movie after work before going to bed.  And I just saw it do it again so submitted a log. 128972

[RokuCarly]

Thanks for the added information, @Jolinar.

Rest assured that we will coordinate this with the appropriate Roku team for further investigation. Once we've determined the caused of this we will make sure to let you know. In the meantime, your patience and understanding are highly appreciated as we work on requesting further information from you. 

Best regards,
Carly

[Jolinar]

OK it's been a couple weeks now, is this issue ever going to get fixed?! Cause it most definitely still does it.

[RokuJessica-G]

A warm greetings in the Roku Community, @Jolinar!

We understand that you're having an issue with your Roku Indoor Camera 360 moving on its own. We're here for assistance. 

To further investigate this issue, we need to pass along this issue to our appropriate Roku team. Please help us with the following details:

• Log ID: From the camera, go to settings gear > support > submit log
• App version

In the meantime, we suggest trying the following steps in restarting your camera:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,
Jess

[Jolinar]

Well I did that a couple weeks ago as well that log ID was 128972

And I recently submitted a new one since nothing had changed that light ID is. 136570

[RokuJessica-G]

Hi @Jolinar,

Thanks for providing us with the details. We will follow up on this case.

For additional info, kindly provide us with the app version. You can do this by following either of the methods provided below:

• From the Home screen of the smart home app: go to Account > Privacy and Legal > Look for the version below the app icon 
• On the Phone screen: long-press the Roku smart home app > click app info

We're looking forward to your response.

Best regards,
Jess

[Jolinar]

V 2.7.2 (249)

[RokuJessica-G]

Hi @Jolinar,

Thanks for the prompt update along with this information. We'll forward this update as well to the concerned team.

In the meantime, your patience and understanding are much appreciated. 

We will keep you updated on this thread!

Best regards,
Jess