Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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LperezL
Level 7

why am I being charged for channels I dont want?

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why am I being charged for channels that I dont even want???, like shudder, discovery+, amc+, screenplex, curiosity, etc, I have to cancel the subscription every since time after I already being charged, how many times do I have to cancel??????????????????

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HDMIGuy
Level 14

Re: why am I being charged for channels I dont want?

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@LperezL Login to your account on a computer or phone and check require a PIN to make purchases.  If you use screensavers some have adds that make it far too easy to subscribe to channels.    

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RokuKariza-D
Roku Employee
Roku Employee

Re: why am I being charged for channels I dont want?

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Hi @LperezL

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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2 REPLIES 2
HDMIGuy
Level 14

Re: why am I being charged for channels I dont want?

Jump to solution

@LperezL Login to your account on a computer or phone and check require a PIN to make purchases.  If you use screensavers some have adds that make it far too easy to subscribe to channels.    

RokuKariza-D
Roku Employee
Roku Employee

Re: why am I being charged for channels I dont want?

Jump to solution

Hi @LperezL

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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