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TheresaRee
Level 7

Seriously!!! 83.99? You got to be kidding me

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Why are you guys trying to charge me 83.99? There isn't anything I subscribed to that would cost that much! 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Seriously!!! 83.99? You got to be kidding me

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Hello @TheresaRee

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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RokuKariza-D
Roku Employee
Roku Employee

Re: Seriously!!! 83.99? You got to be kidding me

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Hello @TheresaRee

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Level 14

Re: Seriously!!! 83.99? You got to be kidding me

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@TheresaRee Login to your Roku account on a phone or computer and check your subscriptions.  If you have a subscription through Roku it will be listed and you can unsubscribe there.  How do you know the charge is from Roku?  Is it possible you have more than one Roku account?  Does someone else have access to your Roku device(s) that could have subscribed to something.  

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