Hi @daniellealger72,
Welcome to the Roku Community!
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
Please stay safe and healthy, we thank you for your patience.
Best regards,
Mary
Mary F.
Roku Community Moderator