Account, payments & subscriptions

[Elizabeth16]

Hi, I received a call from a Mike @ 1-888-986-1663 that my roku tv will be cancelled on 10/10.  I have never heard of paying for this. This is a scam, correct?

Has anyone ever received a call from Roku?    I hope to hear from the community.  Thanks, Elizabeth

[renojim]

IT'S A SCAM!!!  There's no way to "cancel" a Roku TV and there's no charge to use a Roku device.  It wasn't Roku that called you!

[Wrongfullcharg]

I'll try this number thanks but it's not the number I have it's an 816 area code 

[Sjhenry8]

I just got a text message from 613-305-8764, saying the same thing and advising to call customer service at 888-986-1663. 

[renojim]

@Sjhenry8, I hope you didn't call.

[RokuReynan-L · Accepted solution]

Hi, @Elizabeth16 and @Sjhenry8.

Greetings from the Roku Community!

We appreciate you letting us know about this issue that someone is pretending to be Roku support.

We have forwarded this to our support team for further review. They will contact you to collect more information regarding the issue.

In the meantime, please refrain from providing any personal information to unknown callers to prevent unauthorized changes to your account.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[R_L]

Hi, I received a text that my Roku subscription will end in 3 days.  To continue your services reply with YES or call customer service at 888 986 1663.  They texted from number 613 305 9184.  I called them but when they went to verify my account they got my name wrong and it didn't make sense as to what they were saying about my account.

[renojim]

@R_L, IT IS A SCAM!!!

[RokuReynan-L]

Hi, @R_L.

Greetings from the Roku Community!

We appreciate you letting us know about this issue that someone is pretending to be Roku support.

We have forwarded this to our support team for further review. They will email you to collect more information about the issue.

In the meantime, please refrain from providing any personal information to unknown callers to prevent unauthorized changes to your account.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan