Account, payments & subscriptions

[cwmbt4]

ordered the new streaming stick for 36.00 came out of my account but not received and no history on purchase

[renojim]

This is one for someone like @RokuMary-F or @Hector-Roku .

[RokuMary-F]

Hi @cwmbt4,

Thanks for reaching out to the Roku community!

I can see that you’ve contacted our Support team regarding your order inquiry, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[cwmbt4]

how do i make them understand that the payment came out from my account?  i have sent copy and paste from my account.  does no one know what they are doing?