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cwmbt4
Reel Rookie
‎07-11-2022 03:30 PM

paid for new device not received

ordered the new streaming stick for 36.00 came out of my account but not received and no history on purchase

 

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3 REPLIES 3
renojim
Community Streaming Expert
‎07-11-2022 10:08 PM

Re: paid for new device not received

This is one for someone like @RokuMary-F or @Hector-Roku .

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RokuMary-F
Community Moderator
Community Moderator
‎07-13-2022 07:40 AM

Re: paid for new device not received

Hi @cwmbt4,

Thanks for reaching out to the Roku community!

I can see that you’ve contacted our Support team regarding your order inquiry, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

Mary F.
Roku Community Moderator
cwmbt4
Reel Rookie
‎07-14-2022 11:14 AM

Re: paid for new device not received

how do i make them understand that the payment came out from my account?  i have sent copy and paste from my account.  does no one know what they are doing?

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