@AS4 wrote:
I am so angry!!!!! I set up a free trial of ESPN to get football and was told no that my system was not set up for this or it wouldn't work. I cancelled immediately and I am still seeing $8 out of my account for months now. YOU SUCK RUKO, WHAT A SCAM!!! I fought it with my bank and the charges were reversed. If I see it on my account again I am taking Ruko to court for all the back $8 charges you put through!! Why is there not any trustworthy companies out there anymore? Everything is a SCAM!!!! including RuKO!
You are probably right about a scam, but you may be very wrong about the identity of the scammer.
Go to https://my.roku.com and log in. Then, go to the Manage your subscriptions page. Do you see a billing item there?
If you do, cancel if it's not already canceled, and submit a billing inquiry at the Contact page. Work with whoever from Roku reaches out. And you don't need to read any further, because if this is what's happening, your working with them will lead to a proper resolution. However ...
If you do not see an item there, then Roku isn't the one billing you.
Now, before you object to that last item, allow someone who has over two decades experience in the payments industry to explain some behind the scenes processes.
When an item is submitted against an account, the submitter includes a description that is included on the statement. It should say who made the charge and a contact number. However, "should" does not always mean "does." So let's consider what a scammer will do.
They're thieves, right? A scammer will try to take your money. That's a thief. Well, thieves will also lie. I'm sure you realize that someone who steals will also lie, so that's not a big revelation to you. But that's what's going on.
Your payment card has been compromised, and some thief got it from one of the many sources thieves get compromised payment card information. Those scammers (thieves) will submit charges, and put false information in the submission. You (and many others) end up with items on your statement that say (in this instance) Roku, or (in other instances for other people) Hulu, Disney, Warner, HBO, Discovery, or any of several other company names.
The person who is being scammed then spends a lot of time and effort complaining against Roku (or Hulu, Disney, Warner, etc) and more time passes, allowing the scammer to keep scamming.
You should print out that Subscription page I mentioned earlier, as documentation that Roku did not charge you. You should file a fraud report with your bank. And, since your card is compromised, you'll need to get your card replaced.
One other thing. And if you haven't liked what I've said to this point, you really are not going to like this. You said this has happened before. While not 100% certain, that usually means the victim makes it easy for the scammer by using inadequate security procedures with online accounts. The most common security issue is re-using passwords. Many repeat victims use a single password for multiple accounts. That means when any one of those accounts is compromised, the scammer will take the credentials and try it on many other business online accounts.
Now, there are other ways that things like this can happen, including to people who practice very safe online security behavior. But this is by far the most common reason. An inventory of your security practices for online business may be needed.
Do the steps, someone from Roku will reach out, but be aware that if there is nothing on your Subscriptions page, then Roku is being falsely identified by the scammer as the responsible party, and falsely accused by you of scamming you. As common victims (you for money, them for reputation) you should work together to get it resolved.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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