Account, payments & subscriptions

[jmtmdale]

Cn someone please tell me where my order is?  I received tracking info but according to USPS the package has never been handed off to them.  Please let me know if I need to cancel and order through another source. 

I have tried to use the Roku site but it is very unfriendly.   No way to contact customer service for product orders!

[RokuReynan-L · Accepted solution]

Hi, @jmtmdale.

Welcome to the Roku Community!

We appreciate you reaching us about tracking your order. In this case, you may contact the carrier directly for more information as the order is already on their end. You may contact them here USPS Support

We hope this will be sorted out soon.

Thanks,
Reynan