Welcome to the Roku Community and thanks for posting your inquiry regarding billing on your account.
Since we want to protect your private information regarding your account and billing issue, it would be best that we assist you outside of a public space. Please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.
If you have another inquiry in the future, please don't hesitate to post again in the Roku Community.
Roku Community Moderator