Wrong Roku device was received and cannot complete return process
My husband bought a Roku device and did not use our account when he bought it. The wrong product was sent to us. When I try to walk through the return process, the device will not show in our account since it is not attached to it. I don’t want to create a new account attached to him, and I don’t even know if that will connect to the purchase. I sent an email a couple of days ago and have only received a confirmation but I have not received a solution. What other options do I have to fix this problem? I could keep the wrong item but I will be losing money.