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Portalogem
Roku Guru

Will my payment go through Roku instead of Hulu after I subscribe to an Add-on through Roku Pay?

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I'm currently paying for my Hulu base plan and Add-ons through my Hulu channel provider's account and not through Roku.

When I'm in the Hulu standalone channel app on my Roku device and I click on the Paramount+ with Showtime Add-on that I would like to subscribe to, after clicking "Submit," I'm met with a Roku Pay screen that requires my Roku PIN. Thanks to Roku, this is now secure as someone can't grab my remote and make unauthorized purchases to my Hulu account anymore.

On the pay screen, it reads, "hulu Confirm order, Charges will be billed to your Roku account. Your contact information will be exchanged between Roku and Hulu." And since I don't currently have a credit card on file with Roku, above the "Cancel" selection it reads, "Add new payment method" even though I do have a credit card on file with Hulu. 

The explanation on the Roku Pay screen appears sufficient if I were purchasing a stand-alone channel app through this service, but this is a rather unique circumstance because I'm purchasing a Hulu Add-on through that already purchased channel app, so this leaves me with questions:

1) Will my Hulu base plan including all the Hulu Add-ons be transferred to my Roku account once my billing cycle renews?

2) Will my Hulu base plan including all the Hulu Add-ons remain on my Hulu account, but I would have to pay for the Hulu Add-on I added with Roku Pay through my Roku account?

3) Will my Hulu base plan including all the Hulu Add-ons remain on my Hulu account, including the Hulu Add-on I added through Roku Pay?

4) When I correctly enter my PIN, because my Hulu subscription is through my Hulu channel provider account and not my Roku account, will Roku Pay give me an error message saying I can't use it since I'm being billed through Hulu?

I'm fearful if I do this, I could potentially lose a lifetime promo -- such as what I may have with that Disney+ $2.99 Add-on, if my Hulu subscription were to transfer to my Roku account, and I'm also worried that it could be difficult to remove a Hulu Add-on if it was purchased through Roku Pay and then transferred to Hulu. I also don't want to be double-billed through Roku and Hulu. I know a workaround is to just go to the Hulu website and make all purchases there (which would most likely be my response to this question), but I want to know because I would like to have the convenient option of being able to make Hulu Add-on purchases directly from my Roku device just like I could before this Roku security measure was put in place.

Without speculating, has anyone had direct experience with this to be able to answer my question of both adding and removing a Hulu Add-on through Roku Pay when a Hulu subscriber is paying through their Hulu channel provider account? 

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Portalogem
Roku Guru

Re: Will my payment go through Roku instead of Hulu after I subscribe to an Add-on through Roku Pay?

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I currently changed Hulu plans and no longer was grandfathered into my old plan, so now I can answer my question. Out of all the potential nightmarish scenarios that could occur, this was the one with the least problematic outcome since Hulu temp charged me for attempting to use my Roku device to add a Hulu Add-on. This doesn't mean that Hulu actually charged me but was instead testing my card to make sure it worked, much like when there's a free trial period -- at least I hope I don't receive a charge for doing this because I tried it twice to make sure it wasn't because of a time out issue, and I was temp charged twice for a total of $2.

So, the answer to question 4 is yes.

Perhaps I was unlucky, and I happened to try this on a day in which this service was glitchy, but I don't think that's it because you probably can't use Roku Pay for an Add-on if you're being billed through a provider's service that is not Roku.

I don't understand why Hulu allows me to attempt to use Roku Pay or even why they show their premium and partner Add-ons on the Hulu home page of my Roku device if I can't use Roku Pay to purchase any of them due to it erroring out.

Hulu--this feature just doesn't work: perhaps it never worked once Roku had to get involved by placing their Roku Pay with pin code on Hulu's app to stop anyone with the Roku remote from purchasing a Hulu Add-on without the account owner's permission. Hulu had recently added the feature of sending a link to the account owner's email to verify the identity before purchase, but the feature arrived years too late because with Roku's overlaying pay feature -- this didn't work for me as it once had before Roku Pay appeared. Since I was temp charged two dollars, this keeps me from making another attempt to try this on another day in the event this issue could potentially be fixed sometime in the future.

So, from this point on, we'll all assume that this feature doesn't work unless someone else decides to try this in the future -- you will be temp charged $1 for your effort so beware -- but seeing that no one has replied to this post in over six months, I'm just going to continue to assume that this feature doesn't work. Perhaps if you're using your Roku account to pay for Hulu, then this would work for you. This error could be happening because I'm using that new bundled service with Hulu which includes Disney+ and Max which could be the culprit -- who knows?

I was surprised, however, that it was Hulu that ran the temp charge instead of Roku, even though Roku required me to enter a credit card so I could complete the transaction on Roku Pay, so perhaps if it all worked, it would be Hulu that would have been the one to charge me for adding the Add-on through my Roku device instead of Roku.

I'm satisfied with this answer, and I will not attempt to use Roku Pay to add any Hulu Add-ons in the future; instead, I'll stick to using a web browser to add Hulu Add-ons through Hulu's website.

I found this to be such a hassle, that I've decided not to add that Hulu premium Add-on at this time, which would have been Cinemax since there are movies only on that channel that I would like to see, but I also want to watch many movies on other premium channels that I already subscribe too. So, Hulu -- enjoy that $2 temp charge instead of the amount you would have received had this feature worked. Maybe in a couple of months, I'll use your website to subscribe to that Cinemax Add-on. 

Update: Hulu refunded both temp charges.

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RokuJohnB
Community Moderator
Community Moderator

Re: Will my payment go through Roku instead of Hulu after I subscribe to an Add-on through Roku Pay?

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Hi @Portalogem,

Thank you for posting here in the Roku Community!

To be better assisted with your subscription inquiry, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please let us know.

All the best,

John

John
Roku Community Moderator
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Portalogem
Roku Guru

Re: Will my payment go through Roku instead of Hulu after I subscribe to an Add-on through Roku Pay?

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I may do that, but the problem for me is that too much is at stake with my Hulu account and then another potential issue that could crop up is not being able to immediately link that Add-on to the Paramount Plus website. Unfortunately, I've generally found that those who work in customer service may unintentionally misguide me because they say, from their script, that it's supposed to work one way but reality has different plans. If anything were to go wrong, I do not doubt that either Roku's or Hulu's customer service would end up fixing the issue, but I may as well avoid any potential trouble by just signing up with the Paramount+ with Showtime Add-on directly through my Hulu account on the Hulu website.

My question is still geared toward anyone who had direct experience with doing this, so I would know of any pitfalls they fell into that I could avoid, so this post is still open for anyone to comment. If I don't hear from anyone by February, I'll probably end up following my advice by keeping things simple and not using one company to add a subscription to another company. I'd rather have the inconvenience of having to go directly to the Hulu website to change my subscription than not have the security measures that Roku put into place to keep anyone from being able to change my Hulu account with the use of my Roku remote. However, even after February (2024), if anyone has had direct experience with doing this and wants to comment, this will still be helpful for me and anyone else who may want to add or remove a Hulu Add-on with their Roku in the future. 

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Portalogem
Roku Guru

Re: Will my payment go through Roku instead of Hulu after I subscribe to an Add-on through Roku Pay?

Jump to solution

I currently changed Hulu plans and no longer was grandfathered into my old plan, so now I can answer my question. Out of all the potential nightmarish scenarios that could occur, this was the one with the least problematic outcome since Hulu temp charged me for attempting to use my Roku device to add a Hulu Add-on. This doesn't mean that Hulu actually charged me but was instead testing my card to make sure it worked, much like when there's a free trial period -- at least I hope I don't receive a charge for doing this because I tried it twice to make sure it wasn't because of a time out issue, and I was temp charged twice for a total of $2.

So, the answer to question 4 is yes.

Perhaps I was unlucky, and I happened to try this on a day in which this service was glitchy, but I don't think that's it because you probably can't use Roku Pay for an Add-on if you're being billed through a provider's service that is not Roku.

I don't understand why Hulu allows me to attempt to use Roku Pay or even why they show their premium and partner Add-ons on the Hulu home page of my Roku device if I can't use Roku Pay to purchase any of them due to it erroring out.

Hulu--this feature just doesn't work: perhaps it never worked once Roku had to get involved by placing their Roku Pay with pin code on Hulu's app to stop anyone with the Roku remote from purchasing a Hulu Add-on without the account owner's permission. Hulu had recently added the feature of sending a link to the account owner's email to verify the identity before purchase, but the feature arrived years too late because with Roku's overlaying pay feature -- this didn't work for me as it once had before Roku Pay appeared. Since I was temp charged two dollars, this keeps me from making another attempt to try this on another day in the event this issue could potentially be fixed sometime in the future.

So, from this point on, we'll all assume that this feature doesn't work unless someone else decides to try this in the future -- you will be temp charged $1 for your effort so beware -- but seeing that no one has replied to this post in over six months, I'm just going to continue to assume that this feature doesn't work. Perhaps if you're using your Roku account to pay for Hulu, then this would work for you. This error could be happening because I'm using that new bundled service with Hulu which includes Disney+ and Max which could be the culprit -- who knows?

I was surprised, however, that it was Hulu that ran the temp charge instead of Roku, even though Roku required me to enter a credit card so I could complete the transaction on Roku Pay, so perhaps if it all worked, it would be Hulu that would have been the one to charge me for adding the Add-on through my Roku device instead of Roku.

I'm satisfied with this answer, and I will not attempt to use Roku Pay to add any Hulu Add-ons in the future; instead, I'll stick to using a web browser to add Hulu Add-ons through Hulu's website.

I found this to be such a hassle, that I've decided not to add that Hulu premium Add-on at this time, which would have been Cinemax since there are movies only on that channel that I would like to see, but I also want to watch many movies on other premium channels that I already subscribe too. So, Hulu -- enjoy that $2 temp charge instead of the amount you would have received had this feature worked. Maybe in a couple of months, I'll use your website to subscribe to that Cinemax Add-on. 

Update: Hulu refunded both temp charges.

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