Account, payments & subscriptions

[glgolden]

Y'all charged me for peacock and I didn't sign up for it 

Y'all don't this **bleep** before and it pissing me off 

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[glgolden]

I didn't use a cuss word to be bleep out

I said **bleep** 

[glgolden]

Think Roku sucks a big un

[RokuReynan-L]

Hi, @glgolden.

Welcome to the Roku Community!

We understand that you got charged even though you did not purchase a subscription, and we apologize for the inconvenience this has caused you. We're here to provide some steps you can try.

To cancel the subscription, you may follow these steps:

1. Go to my.roku.com/subscriptions
2. Under Active subscriptions, select the subscription you want to cancel.
3. Select Manage subscription and then select Turn off auto-renew.
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

To avoid any unrecognized charges on your account, we suggest adding a PIN on your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you find this information helpful.

Thanks,
Reynan