Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Rivet059
Level 7

Why is it so hard to make a instant payment

I am trying to make a credit card payment now, not later. But o can’t get ahold of a human, it’s almost like this company doesn’t want my payment.  This is crazy

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2 REPLIES 2

Re: Why is it so hard to make a instant payment

i feel you. ive never had such a run aroun d with trying to renew a subscription.  between a roku acct and a disneyplus acct it all gets screwed up and confusing. starting to really hate this system. 

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RokuLianna
Roku Employee
Roku Employee

Re: Why is it so hard to make a instant payment

Hi @Rivet059

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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