It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.
@Cjlowe50 What service are you being charged for? Does it have two levels one at $7.99 and one at $10.99? Have you logged into your Roku account on a phone or computer and gone to manage my subscriptions? With more information you will get better help!