Account, payments & subscriptions

[Cjlowe50]

To whom it may concern, I like to know why I'm getting charged 10.99 and I don't pay nothing, but 7.99.

[RokuKarla]

Hello @Cjlowe50

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[HDMIGuy]

@Cjlowe50  What service are you being charged for?  Does it have two levels one at $7.99 and one at $10.99?  Have you logged into your Roku account on a phone or computer and gone to manage my subscriptions?  With more information you will get better help!