Account, payments & subscriptions

[rcoote]

I have 2 of the usb’s but I didn’t think they would be involved in my streaming bill that is online with AT&T.

TIA

[RokuJechealR]

Hi @rcoote,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[rcoote]

Hello Chel,

I went into an AT&T store today and they have said that I connected my streaming service to my Roku account.  I honestly don’t remember doing that, but when I go into my account through AT&T it says I am paying for my Uverse streaming through Roku.com.  When I log onto my Roku account Uverse is listed under subscriptions.  I can’t imagine doing that but its possible when I added the Roku equipment to my tv it asked if I wanted to connect the two.  If thats what I did then I must have assumed it would be helpful.  So a couple of things I am concerned about:  
What if I want to cancel Uverse streaming will that effect my Roku in anyway?

If I want to dissociate the two is there an instruction on how to do that?

Lastly is Roku a 3rd party collecting on behalf of Uverse?

TIA

[RokuJechealR · Accepted solution]

Hi @rcoote,

Thanks for the response!

In this matter, it would be best to talk to our Account-Billing team, as they are the ones who can further assist with your concerns.

You can contact them here. Choose "Account, payment & subscription," and there should be an option for you to talk to one of our live representatives.

Please keep us posted if you have any other concerns.

All the best,

Chel