Hi, @javiervermar.
Greetings from the Roku Community!
Thank you for letting us know that you wish to track the replacement of your device.
In this case, you may contact Roku Support for further assistance. Visit our Roku Support page and select a category. You'll then have the option to call or chat with us.
We hope this will be sorted out soon.
Regards,
Reynan
Reynan L.
Roku Community Moderator