Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Only half of my Roku Speakers were delivered to the USPS

I ordered 4 satellite speakers as well as a streambar and a subwoofer.  When I went to pick them up at the USPS, they said that only the 4 sat speakers were delivered and that I had to contact Roku regarding the Streamber and subwoofer.  However, when I go to submit an inquiry through my order and the "contact us" link, it just tells me "OOPS" there's a problem at our end and to try again.  I've done so many times and I can't seem to find any way to reach a human to figure this out.  This is bought and paid for so I'd really like some prompt assistance.  Thank you!

0 Kudos
1 REPLY 1
RokuJharra-Q
Community Moderator
Community Moderator

Re: Only half of my Roku Speakers were delivered to the USPS

Hi @Freehomeshow!

A warm welcome to the Roku community!

Thank you for bringing your concerns regarding your order to our attention. We assure you that we are committed to addressing your concerns and finding the best solution to make things right for you.

We will send you a private message shortly to discuss this further to get this sorted. 

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
0 Kudos