Account, payments & subscriptions

[dehoak]

I place my order for a Roku streaming stick on 8/15.  The order notes said it was in stock and would ship the next business day and that I would receive a notification when it was shipped.  I see that I have already been billed for the item but do not have notification that the item has shipped.  When will you be shipping this product to me?

[RokuMary-F]

Hi @dehoak,

Welcome to the Roku Community and thanks for reaching us.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.

We appreciate your patience for the time being.


Best regards,
Mary