Account, payments & subscriptions

[ButchRG]

Why is this on my bill

[atc98092]

@ButchRG everything you need to know has already been stated above. Check your Roku user account for any subscriptions you might have through Roku. If there are none listed, you are being scammed and more details are listed above.

[HDMIGuy]

@ButchRG Diamond Digital is likely a subscription for Bally Sports Plus.  Login to your Roku account on a computer and check your subscriptions.

[Ssssg]

How to cancel this account I don’t want it 

[HDMIGuy]

@Ssssg Diamond Digital is likely Bally Sports.  If you subscribed through Roku login to your Roku account on a computer or phone and check your subscriptions.  If your subscription is listed you can manage the subscription there.  If no subscription is listed on your Roku account you either have two Roku accounts or you did not subscribe throught Roku.  If you did not subscribe through Roku login to your Bally Sports account on a computer and check your subscriptions there.

[Sjones1]

Why I am being charged for diamond digital. I did not approve this.

[RokuArjiemar · Accepted solution]

Hello! @Sjones1,

Thank you for posting in the Roku Community!

We understand how concerning it can be to see an unrecognized charge, and we truly appreciate you reaching out to us about it. We're here to help, and we want to ensure you get the assistance you need.

If there’s a subscription you don’t recognize, it’s a good idea to review your purchase history to determine what the charge could be, such as:

• A charge from a free trial for a streaming subscription service that you didn’t cancel. Free streaming subscription trials automatically turn into paid subscriptions that are billed on a recurring basis. To avoid being charged for a subscription, you must cancel your subscription on or before the last day of the free trial period. If the charge is for a subscription that you no longer want, you can cancel the subscription to prevent future charges.
• A family member or roommate who shares your Roku device made a purchase without your knowledge. If you share your Roku device with others, you may want to create a PIN to protect against unauthorized purchases in the future.

For detailed information, please visit this link: What to do if you see an unfamiliar charge on your Roku account.

If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.

Thanks,
Arjiemar