Account, payments & subscriptions

[PssdOffCustomer]

I cannot contact Customer Service using the website.

Is my only option to cancel services and request a chargeback through my credit card?

[RokuMary-F · Accepted solution]

Hi @PssdOffCustomer,

Congrats on your first post in the Roku Community!

Hey everyone,

There are different ways to manage or cancel subscriptions, depending on how you signed up for them:

• App subscriptions through Roku: Go to my.roku.com/subscriptions to manage or cancel your subscription. You can also do this directly on your Roku device, but not through the Roku mobile app.

• Disney+, Hulu, or Sling TV subscriptions: Contact Disney+ (888-905-7888), Hulu (877-824-4858), or Sling TV (888-394-6698) directly for management or cancellation, or for billing questions, even if Roku is billing you.

• App subscriptions: Contact the streaming service directly for support.

For more information, check out this article: How to manage or cancel subscriptions on Roku.

If you confirm the app subscription is through Roku and still need help, please reach out to Roku Support.

Thanks,
The Roku Community Team

[Vickiepowell]

I have a new card. How can I pay my account 

[RokuArjiemar]

Hello! @Vickiepowell,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us about updating your mode of payment. We're pleased to assist.

To update the payment method associated with your Roku account that you use to pay through Roku, sign in to my.roku.com or go to Settings > Payment method on your Roku streaming device. 

Update payment method through your Roku account

• Sign in to your Roku account
• Go to Payment methods
• Choose a payment method to add, change, or remove

Update payment method on the Roku streaming device

1. Press Home on your Roku remote
2. Select Settings
3. Select Payment Method
4. Select Add payment method or Update payment method and provide the required information.
5. For credit or debit card: enter your payment information in each field as it appears on your credit or debit card and select Save card
6. For Paypal: a link will be sent connecting to your PayPal account

For more information, please visit: How to Update Your Roku Payment Method.

Thanks,
Arjiemar