Account, payments & subscriptions

[PssdOffCustomer]

I cannot contact Customer Service using the website.

Is my only option to cancel services and request a chargeback through my credit card?

[RokuMary-F · Accepted solution]

Hi @PssdOffCustomer,

Congrats on your first post in the Roku Community!

We understand your concern that you want to know how to cancel your subscription and request for a refund. We will do our best to assist you with your inquiry.

Please be advised that you may unsubscribe from the channels from your TV or online account.

To cancel or unsubscribe from a mobile device or PC

1. Sign in to your Roku account
2. Select Manage your subscriptions
3. Select the channel or subscription under Active subscriptions
4. Select Turn off auto-renew
5. Choose a cancellation reason to complete the process and select Continue to cancel

To cancel or unsubscribe from your Roku streaming device:

1. Press the Home button on Roku remote on your Roku remote
2. Highlight the channel you want to cancel
3. Press the * button on Roku remote on your remote to open the options menu
4. Select Manage subscription
5. To unsubscribe, select Cancel subscription
6. To confirm, select Cancel subscription
7. Select Done

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

Learn how to cancel or unsubscribe for cancellation help.

In regards to your refund request, it is best to contact Roku support at https://support.roku.com/contactus as they are the best to assist you with this matter.

We hope we have addressed your question appropriately, but please don't hesitate to let us know if you have any questions or additional feedback.


Best regards,
Mary

[Nancyc2]

 Customer service 816-272-8106

[Nancyc2]

Customer service  816 272 8106

[Nancyc2]

  Customer Serice 816 272 8106

[Vickiepowell]

I have a new card. How can I pay my account 

[RokuArjiemar · Accepted solution]

Hello! @Vickiepowell,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us about updating your mode of payment. We're pleased to assist.

To update the payment method associated with your Roku account that you use to pay through Roku, sign in to my.roku.com or go to Settings > Payment method on your Roku streaming device. 

Update payment method through your Roku account

• Sign in to your Roku account
• Go to Payment methods
• Choose a payment method to add, change, or remove

Update payment method on the Roku streaming device

1. Press Home on your Roku remote
2. Select Settings
3. Select Payment Method
4. Select Add payment method or Update payment method and provide the required information.
5. For credit or debit card: enter your payment information in each field as it appears on your credit or debit card and select Save card
6. For Paypal: a link will be sent connecting to your PayPal account

For more information, please visit: How to Update Your Roku Payment Method.

Thanks,
Arjiemar