Hi @PssdOffCustomer,
Congrats on your first post in the Roku Community!
We understand your concern that you want to know how to cancel your subscription and request for a refund. We will do our best to assist you with your inquiry.
Please be advised that you may unsubscribe from the channels from your TV or online account.
To cancel or unsubscribe from a mobile device or PC
- Sign in to your Roku account
- Select Manage your subscriptions
- Select the channel or subscription under Active subscriptions
- Select Turn off auto-renew
- Choose a cancellation reason to complete the process and select Continue to cancel
To cancel or unsubscribe from your Roku streaming device:
- Press the Home button on Roku remote on your Roku remote
- Highlight the channel you want to cancel
- Press the * button on Roku remote on your remote to open the options menu
- Select Manage subscription
- To unsubscribe, select Cancel subscription
- To confirm, select Cancel subscription
- Select Done
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
Learn how to cancel or unsubscribe for cancellation help.
In regards to your refund request, it is best to contact Roku support at https://support.roku.com/contactus as they are the best to assist you with this matter.
We hope we have addressed your question appropriately, but please don't hesitate to let us know if you have any questions or additional feedback.
Best regards,
Mary
Mary F.
Roku Community Moderator
