Account, payments & subscriptions

[katbar1976]

I have a charge for $21.64 for "Diamond Digit". What is that?

[RokuJechealR · Accepted solution]

Hi @katbar1976,

A warm welcome to the Roku Community!

We understand that you have a query about the unrecognized charges on your Roku account, and it would be best to talk to the specified team since we need to gather your personal information.
For these issues, it may be more effective for you to get help from our billing team.

• Please visit: support.roku.com.
• Sign in to your account.
• Look for "Agent support" tab at the bottom right corner of the page.
• Click "Check support options".
• Click Account, Payments & subscriptions.

You can also check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted on what you find out.

All the best,

Chel

[atc98092]

@katbar1976 I find nothing in the Roku channel store with that name. Of course, companies can have completely different names than the channels they provide.

The first thing to check is if you have any subscriptions through Roku. You can view them on your user web page (https://my.roku.com). If there's nothing there, then Roku is not billing you for anything. If this is the case, your credit card information has been used by a scammer. These thieves can put anything they want in a text field and can make their phony charge show as a legitimate company such as Roku. Also follow the steps mentioned by @RokuJechealR just to make sure this wasn't an authorized one time charge on your account.

Once you've confirmed this was not a legitimate charge, immediately do two things. One, change your Roku user account password, just to be safe. Second and most importantly, contest the charge with your CC company/bank. If one scammer has your information, it's likely that more have it. It is strongly recommended to have this CC cancelled and to have them reissue you a new card with a different number. Keep a close eye on your CC statement for any other possible bogus charges. 

[makaiguy]

@katbar1976-

There is a Diamond Digital Group LLC that is the parent company for Bally Sports.  The basic Bally Sports app is free but requires authentication to a TV Provider service that carries it.  Might you have subscribed to the Bally Sports Plus paid service through Roku?  $21.64 sounds right for the $19.99 monthly fee + 8% tax.

[OldCuban]

Thank you for giving us the answer the "Community Moderator" refused to tell us. Funny how they mark their answer as the right answer to the OP's question, when it clearly isn't.

[puuhbear54]

hello i keep getting charged on my bank account for 19.99 i check my account no subscriptions or products. can you please refund my money and remove me from your system. my name is alisa mack my email is mack.baskets@yahoo.com 

Thank You

Alisa

[renojim]

@puuhbear54, edit your post by clicking the 3 dots to the right of your username and remove your email address.  Only scammers will contact you.  This "community" is mostly users trying to help other users and no one here can give you a refund.  Try contacting Roku account/billing support at https://support.roku.com/contactus.

[atc98092]

@puuhbear54 please do what @renojim suggested about your email address.

If you checked your Roku user account and there's no such subscription listed, then you are not being billed by Roku. Scammers have acquired your credit card info (probably stolen in one of the recent data breaches that wasn't Roku) and have submitted a phony charge to your account. You need to immediately contest the charge with your bank, and ask them to issue you a new credit card with a new number. If these thieves have your CC info, it's highly likely that others do as well. Make sure you look your CC statement over carefully for other possible phony charges. 

[atc98092]

@mjd1805 please read the posts above, and if your questions are not answered then be more specific about your concern.