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MilesV
Newbie

Website shopping cart issues

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Dear Roku community I’d like to share a software glitch on the website I just discovered, so I was trying to purchase a new Roku and I go to my cart to pay and it said the cart was empty so I added it again and again nothing, I reset my phone and tried my laptop no good, so I tried changing my payment card into one in my own name and it went through. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Website shopping cart issues

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Hi, @MilesV 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your purchase on the official Roku website. Kindly be advised that this has been acknoweldged by the our team, and we're thankful for your feedback. Our team is currently working on this to provide a better online purchasing experience.

If there's anything we can do to assist you further, please keep us posted.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Website shopping cart issues

Jump to solution

Hi, @MilesV 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your purchase on the official Roku website. Kindly be advised that this has been acknoweldged by the our team, and we're thankful for your feedback. Our team is currently working on this to provide a better online purchasing experience.

If there's anything we can do to assist you further, please keep us posted.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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