Account, payments & subscriptions

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Sherryh
Level 7

Want to cancel now and not wait till the end of the month

I canceled paramount beginning of the first of month and says it I can enjoy till the end of the month. But I want to cancel now andnot be charged another month. How can I get a refund?

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3 REPLIES 3
andyross
Level 16

Re: Want to cancel now and not wait till the end of the month

You cannot get a refund. Most all subscription services are pre-pay. Once paid, you have access until it expires. Since you cancelled, you will no longer be charged, but your account will still be active until what would have been your next payment due date.

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Re: Want to cancel now and not wait till the end of the month

I was double billed out of two separate accounts on account.  I need to refund one.  How can I make this happen?  HELP

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RokuMary-F
Roku Employee
Roku Employee

Re: Want to cancel now and not wait till the end of the month

Hi @GrannyFranny622,

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,

Mary

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