Account, payments & subscriptions

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Used Roku and cannot cancel subscription

Hello.  I need help.  I cannot get anyone from Roku on the phone.  My issue is, I have a used Roku that used to be my brother's.  When passed away, he had two Rokus, so I am using one of them.    There is some type of subscription on there that isn't mine, and I am having so much trouble getting it cancelled.  It's 9.72 per month, and my bank statement says The Roku Channel.  I have logged onto to my profiles (I have 2) but they are both saying I don't have any active subscriptions.  I've tried cancelling from the device, but it's not showing anything to cancel.  I'm guessing it was something my brother already had, I don't know.  But if that's the case, then why is it charging MY debit card?  Most importantly, how can I stop it?     Thanks for any and all help!!!!!!!!

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Retired Moderator

Re: Used Roku and cannot cancel subscription

Hi @Geminixx69,

Thanks for your post. 

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


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