Account, payments & subscriptions

[Kebee]

Ordered Roku Express thru their website, only remote was sent, no hdmi wire or tv controller. Want to return but getting the run around, say they have sent FedEx return label to my email but never receive(checked spam too)! Please help

[RokuMary-F]

Hi @Kebee,

Welcome to the Roku Community!

I can see that you’ve been in contact with our Support team regarding your return inquiry and shipping label request. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We sincerely appreciate your patience Keep an eye on your email, a member of our support team will assist you further.


Best regards,
Mary