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late refund for returned (defective) Roku player

I purchased a new Express 4K+ 8?17/22.  When it arrived I went through the setup, but after it would not play anything, or even connect to any streaming services.  I asked for and received RMA #452254, and mailed it back on 8/24/22, with a tracking number (9535612434162236018167) which was delivered 8/26/22.  It is now 9/22/22, four weeks after the return was delivered, but I have not received or heard anything about my refund.

What gives?

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Retired Moderator

Re: late refund for returned (defective) Roku player


Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.



Danny R.
Roku Community Moderator
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