Account, payments & subscriptions

[RokuJanadeeK · Accepted solution]

Hi @Cafa,

Greetings! It's a pleasure to have you here, and we appreciate you taking the time to post your message. 

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

[Cafa]

This did not work. How can it be so hard to change a subscription. Should I just cancel the cowboy channel then start later this year?

[RokuJanadeeK · Accepted solution]

Thanks for keeping us informed, @Cafa.

We understand your sentiments, and we apologize for this experience.

You can manage your subscription through your Roku account on the website. Kindly follow the steps below to do so:

1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription.

For further information and ways to manage your subscriptions, you can refer to this support article on how to manage or cancel a channel subscription.

We hope this helps. Let us know if you have further inquiries.

All the best,
Janadee