I loaded the Paramount+ app on my Roku streaming box. I had to pick a subscription so I chose a 7 day free trail and then a monthly charge after that. At the time, I assumed my subscription was with Paramount+.
Everything was fine and a went a couple of weeks watching shows on the Paramount+ app after the free week was done and my credit card was charged for the 1st month.
Then, I got an offer to upgrade to the yearly plan and that's when things got broken. When I tried to launch the Paramount+ app, it tells me I need to sign in. But, when I sign in, it tells me that I am already signed in. If I sign out and then try to sign in again, I get the same message.
I tried deleting the app but it only gives me the option to manage subscriptions. I have turned off auto-renew, but it will not actually be canceled for another year. Thus, I never get the option to delete the app.
In the meantime, I have learned that my subscription is through my Roku account, not Paramount+ proper.
I read that I really need to be using the "Paramount+ app for the Roku Channel". So, I loaded it. It did not give me an option to sign in under my existing Roku account. IT would only give me the options for the monthly or yearly subscriptions (even though I have a yearly subscription already). I signed up for the monthly with 7 days free and turned off auto-renew so I could at least watch my shows for another week, basically kicking the can down the road.
So the week is up and I am back to square one. I have a yearly subscription that the Paramount+ app recognizes, at least via the Manage Subscriptions menu item. But, I cannot log in because it keeps telling me I am already logged in. If I open the Paramount+ for Roku Channel, it does not recognize my subscription and wants me to sign up again.
I have even done the Factory reset on my device and I still end up at the same place.
Is there anything I can do or do I need to call customer support?
