Account, payments & subscriptions

[douglasvg]

I saw a transaction called "Roku for Disney Electroni"

However, I do not have this subscription on my Roku account.
Can you help me to fix this?

[JWS9518]

Go to the customer support page and select accounts & subscriptions and through that process you will be able to chat or talk directly with customer support.

You can also log into your Roku account and see if you have a Disney subscription.

[RokuReynan-L]

Hi, @douglasvg.

Greetings from the Roku Community!

We understand that you got charged on your account. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could cancel and provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

We hope this will be sorted out soon.

Thanks,
Reynan