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JFritz54
Newbie

Unrecognized Charge on credit card

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Has any one seen a small charge ($1.95) from a business with the acronym SHLDPA.NET after signing up for Roku??

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RokuReynan-L
Community Moderator
Community Moderator

Re: Unrecognized Charge on credit card

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Hi, @JFritz54.

Welcome to the Roku Community!

Thanks for letting us know that you have an unrecognized charge on your account. We're here to help.

A charge may not be recognizable because the app or provider name may be charged through the parent company or developer that created the app. For example, if you see “Roku for CBS Interactive” as a charge, it may be because you purchased a subscription for Paramount+, which is charged by its parent company, CBS Interactive.

More examples that you may find on your invoice include:

  • "The Roku Channel," which is always free, is a charge for a subscription that you signed up for on the Roku Channel (for example "AMC+ on the Roku Channel" will show up as a charge from "the Roku Channel")
  • "Roku for Starz"
  • "Roku for AMC Networks" may be a Shudder charge
  • “Roku for Disney electro” is a Disney+ charge
  • “Roku for Warner Media Global Digital Services LLC” is an HBO Max charge
  • “Roku for CBS Interactive” is a Paramount+ charge

If “Roku,” “Roku for,” or "The Roku Channel" is not referenced, it’s not a charge from Roku. For more information about a charge that didn’t come from Roku, contact your bank or card issuer.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: Unrecognized Charge on credit card

Jump to solution

Hi, @JFritz54.

Welcome to the Roku Community!

Thanks for letting us know that you have an unrecognized charge on your account. We're here to help.

A charge may not be recognizable because the app or provider name may be charged through the parent company or developer that created the app. For example, if you see “Roku for CBS Interactive” as a charge, it may be because you purchased a subscription for Paramount+, which is charged by its parent company, CBS Interactive.

More examples that you may find on your invoice include:

  • "The Roku Channel," which is always free, is a charge for a subscription that you signed up for on the Roku Channel (for example "AMC+ on the Roku Channel" will show up as a charge from "the Roku Channel")
  • "Roku for Starz"
  • "Roku for AMC Networks" may be a Shudder charge
  • “Roku for Disney electro” is a Disney+ charge
  • “Roku for Warner Media Global Digital Services LLC” is an HBO Max charge
  • “Roku for CBS Interactive” is a Paramount+ charge

If “Roku,” “Roku for,” or "The Roku Channel" is not referenced, it’s not a charge from Roku. For more information about a charge that didn’t come from Roku, contact your bank or card issuer.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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