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icats77
Newbie

Unpausing Max after I already paid the subscription.

My Max was put on pause because I needed to make a payment. I paid and it's still paused. Contacting support is hard to find and I've tried everything to get it back. What do I do? 

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1 REPLY 1
RokuJanadeeK
Community Moderator
Community Moderator

Re: Unpausing Max after I already paid the subscription.

Hi @icats77,

Thanks for letting us know. We are happy to assist.

As per checking, you are currently not subscribed to this channel. In this case, it will be effective for you to contact our account-billing team directly to confirm, as they are the best ones who can help you further. You can visit them here and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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