Account, payments & subscriptions

[Angry08]

I keep a charge from Roku for $34 but it doesn't show on my payment history. Only says it's from Wilmington NC. Can anybody help please. I feel like it's a scam

[RokuJohnB · Accepted solution]

Hi @Angry08,

Greetings from the Roku Community!

We understand that you are inquiring about a charge on your account.

We recommend verifying that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions. 

Additionally, please check whether you have multiple Roku accounts

For more information about how to review unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you need further assistance with account and billing-related issues, please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you need anything else, please keep us posted.

Best regards,
John